FAQ & Return Policy
Returns and Refunds
POSH CHRONICLES guarantees a full refund on all regularly priced items (minus outbound shipping fees) as long as all piece/pieces are unworn, unused, and undamaged, in original condition, with original packaging, within 5 business days of delivery. No exceptions.
**Worn, used, damaged items and/or items without original packaging cannot be accepted for a refund.**
We, at POSH CHRONICLES, want you to be completely satisfied with your purchase. Unworn, unused, and undamaged purchases, in its original condition, with all original packaging, may be returned for a full refund within 5 business days of delivery. Email us with order at firstname.lastname@example.org.
Return shipping label will not be provided by POSH CHRONICLES.
Please include the original packaging. Once we receive the package, we will issue the refund within 7 business days.
Outbound Shipping fees (for products sent to you) are non-refundable.
Your refund will be applied in your original form of payment.
Your banking institution may take additional time to process and post the credit to your account once they have received this information.
POSH CHRONICLES will not issue refunds for items that arrive to our facility worn, used, or damaged in any way.
DAMAGES / DEFECTS
If your items arrived damaged, we will work with you to resolve this issue.
Claims for damaged or defective items must be filed within 3 business days of delivery. Please inspect your items immediately upon delivery. Please keep all damaged packaging materials, including the box and all inside contents.
POSH CHRONICLES will note the issue with the carrier in order to file a damage claim. Damage claims will aid in the refund and replacement of your item by the carrier. Packaging materials must be kept or we will be unable to process a damage claim with the carrier.
Claims must be reported immediately by emailing us at email@example.com. Please provide images of the damaged products. Claims received after 3 business days of delivery will not be processed.
By completing a purchase with POSH CHRONICLES you are agreeing to our returns policy.